Most web hosting companies will support only hosting server related issues, such as e-mail, server, c-panel, FTP, Cron-Tab etc. At Webs 4 Christ, because our goal is to provide our users and customers with as much support and assistance as possible, we will make every attempt to provide support for any issue you have related to your website.  We have even gone so far as to transfer files over from another server for a customer who was having problems doing it themselves.  We truly WANT to help you and your website succeed.  However, you must understand that server related issues take priority over anything or requests for assistance.  Because of this, we guarantee a 24 hour response time to any server related support problems.

Any issues not related to the server functions will be handled as quickly as possible.  Since we can not be experts in every add-on, script or application available, if we can not help you, we will at the very least point you in the direction of how to obtain the assistance you need.

If you have a problem or a question that is NOT a server emergency, we suggest you take the following steps:

• Go to our Customer Access Panel and Login to our Support Center using your assigned User Name and Password 

• Look at the Tutorials to see if one applies to your issue.

• Search the Articles, Links and Downloads sections of our Webmaster Resources site.

• Search the Customer Support Forums, and possibly post a message there - some of our customers are very knowledgeable about a wide variety of add-ons, modules and web programming.

• Complete a Trouble Ticket or

• Attempt to contact support via Live Support Chat.  Live Chat is the last option because these calls are handled by level 1 technicians who are not equipped to handle serious issues that would require a server admin.

If you are experiencing a server related problem that is not an emergency, please complete a Trouble Ticket by logging in to our Tech Support Center. In the event of a SERVER emergency, you may telephone us at 317-908-1207 between the hours of 7:00 am - 9:00 pm Central Time.  If the server appears to be down, please understand that, because the servers are monitored every 5 minutes 24 hours a day every day, we will know about it before you do and the data center techs are probably already working on the problem.

For questions relating to billing, adding features or options, please e-mail us.